“Our glass production operates around the clock, seven days a week. Rapid malfunction elimination is indispensable to us. When a machine breakdown actually does arise, the staff at the Uwe Neubauer Engineering Office, as a rule, are on site, even the same day, if need be even after business hours or on a weekend. I am very satisfied with the customer service.”
Ralf Schönfelder, Head of Kaltendetechnik
Heinz-Glas GmbH, Kleintettau
“At this time I would like to say thank you for a good and trustful collaboration. Both of the machines ordered by us to produce aluminium ladders were finished and delivered on time. Likewise, the subsequent assembly and start-up in Mamming took place in routine and frictionless fashion, just as did deployment abroad at our new production facility in New Berlin, Wisconsin USA. The Neubauer company staff showed particular flexibility on site and at headquarters during start-up, programming expansion and optimisation of the systems in the USA, because this, due to the time difference, could be carried out only after business hours. The remote maintenance by the Neubauer company proved very helpful, that is, indispensable. I would also describe the after-sales care as exemplary.
Alfred Dittrich, Manager
Sebastian Erst, Leitern – Gerüste GmbH & Co. KG, Mamming